Archive | February, 2013

Signature Club A by Adrienne Rapid Transport C Infused Stunning Skin Collection

9 Feb

Signature Club A by Adrienne Rapid Transport C Infused

I was watching this product being advertised on TV and became very curious about it. I have gone investigating several sites and am pleased to announce that the reviews tend to be pretty good. Consumers do need to understand that this product is not a permanent fix, but is designed to help temporarily plump the appearance of skin.

In watching and investigating it seems that the company is very up front with what he product does, customer service seems to be good and they are very up front with their auto program; not a lot of fine print.

I have looked at Amazon and HSN on various Signature Club A products and the product ratings are from 3.8-4.5 stars.

I also checked out the BBB and found that there have been no complaints or anything for the past three years. Please note the business is not a member of the BBB, but the BBB will still report complaints and problems.

I’m at the age where I may decide to try this product, but CONSUMERS please do a little research on Vitamin C use before using this product. Too much does cause side effects.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 0
Billing / Collection Issues 0
Problems with Product / Service 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 0

Instyler® Roatating Hot Iron

3 Feb

InstylerThe Instyler® Rotating Hot Iron advertises that it can:

  • Styles in half the time
  • Straightens hair without flattening it
  • Rotating barrel polishes hair for an amazing shine
  • The only tool that straightens, curls adds volume and shine

I have done some investigating on this tool and have used it once. A friend of mine purchased it and we played beauty salon with it to see how well it did and so she could practice with it.

Styles in half the time: I found this not to be true, it took just as long as a normal flat-iron.

Straightens hair without flattening it: I did find this to be true, the way it straightened provided a softer look in comparison to the normal flat-iron.

Rotating barrel polishes hair for an amazing shine: not sure about the amazing part, but hair does seem silkier than with a flat-iron.

Yes the tool does straighten and curl… I do like that part

One other thing I noticed is that it didn’t leave my hair static looking. The normal flat irons I would need to spray a little something on it and smooth down the static hair. I didn’t have to do that with the Instyler as much.

You can buy the Instyler from many retailers including Walmart, Target, Bed Bath & Beyond, Ebay, and of course Instyler website. The Instyler website seems to offer different kinds of deals and you have to read their terms and conditions carefully for each deal.

There are a lot of complaints out there about extremely poor customer service from the company, complaints of the Instyler breaking within a year and complaints of the Instyler being way too hot; to the point of being dangerous.

Instyler@pissed consumer was an interesting website for customer complaints: http://instyler.pissedconsumer.com/

Here is what is a small section listed on the BBB website for Instyler:

http://www.la.bbb.org/business-reviews/General-Merchandise-Retail-By-Internet/Tre-Milano-LLC-in-Van-Nuys-CA-100072566

Customer Complaints Summary Read complaint details

173 complaints closed with BBB in last 3 years | 28 closed in last 12 months
                                                        Complaint Type                                                         Total Closed Complaints
                                                        Advertising / Sales Issues 61
Billing / Collection Issues 35
                                                        Problems with Product / Service 69
                                                        Delivery Issues 3
                                                        Guarantee / Warranty Issues 5
                                                        Total Closed Complaints 173

Additional Complaint Information

Complainants allege the company billed their credit card after they agreed to a free trial of the product, or the company failed to ship ordered products.  Some customers complain they were unable to reach the company by phone to cancel.  In other cases customers claimed they sent back the product as required, but were charged anyway. The company has responded to all complaints by generally providing credits or refunds, removing the complainant from collections, or providing other remedies to resolve problems.

 

Average customer reviews:

Walmart: 4.7 stars

Bed, Bath & Beyond: 3.5 stars

Sears: 4 stars

I read this suggestions in a review and have to pass it on as I think it’s a great suggestion. If you want to buy the Instyler don’t buy it from the company, but buy it from a retail store as returning it is much easier and you don’t have to deal with the Instyler customer service.

Luminess Airbrush system

2 Feb

New Luminess Air Heiress Airbrush Beauty System w/Medium makeup kit, Free Ship

My mother, sister and I all bought this Luminess airbrush makeup kit and we have all been fairly pleased with the little machine. None of us like “caking” on make up as it clogs your pores and makes your face feel heavy all day. When I got the machine I was a little surprised at how cheap it felt… plastic case around a compressor is the basic construction. I watched the DVD and practiced with the make up that wouldn’t use on paper and then tackled using it on my face. I really like the way it covers my face and it’s so quick. I have rosacea and the make up really helps tone down the red. I don’t use their moisturizer though as I found my face doesn’t like it. The base make up is what I use the most, but have played with the bronzer a bit.

My mother, sister nor I have had any issues with our machines  and we are going on 8 months of use. My sister uses hers everyday utilizing the base, bronzer, blush and shadows.

I use very warm water after using each type of liquid to clean the machine and I take a little time in doing this to make sure all the makeup gets out. I use a q-tip to clean out the chamber and pat the tip. I then store my machine in a cabinet away from dust and debris.

My family and I haven’t had to deal with customer service and didn’t take part in the auto refill program so I don’t have any personal experience with the company itself.

Average Customer Reviews:

Amazon: 2 stars

MakeUpAlley: 3 stars

Personally tested: Yes

Pros: small, compact, lightweight

Cons: expensive, cheap material, lots of complaints of bad machines and breakages, lots of negative customer service complaints.

Better Business Bureau:

There have been a lot of complaints to the BBB, but they have an A+ status because they do spell out a lot in the Terms and Conditions. They seem to follow these pretty well according to the BBB. I have listed the companies terms and conditions below. I would highly recommend anyone thinking of purchasing from Luminess to read them carefully.

Below are the Terms and Conditions disclosed to customers at time of purchase prior to check-out.  The order will not be processed until the customer checks the box confirming that he/she has read and accepted Luminess Air Terms and Conditions.

GUARANTEE Try the Luminess Air or Luminess Tan Airbrush system for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price and security deposit(installment customers) less paid shipping and handling and initial trial cost before the 30 day period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you find the foundation shades received to be too light or too dark then you may contact the Luminess Care department for assistance by calling 1-888-793-7474.

MULTI-PAYMENT TERMS Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge fee, security deposit (equivalent to 1 agreed upon installment payment) and shipping and handling will be charged at the time of order. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees. Customer will be automatically billed first installment after 30 days from ship date and then subsequent installments in 30 day increments until full balance is paid-off in full. The security deposit will be applied towards 1 agreed upon installment. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable. If any scheduled payment is missed or declined, the customer will additionally be responsible for a late payment charge of $ 20.00, and all collection fees, including without limitation, attorneys fees that may result.

REFUND POLICY Initial 30-day trial cost plus shipping and handling charges are not refundable. Applicable refunds on authorized returned product will be processed within 30 days of receiving returns. Allow 4-8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us IMMEDIATELY at 1-888-793-7474 before calling your credit card company as this will expedite claims). Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by check by phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of our receiving and approval of return. Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund was issued because we were unable to verify that the return was ever received at our facility.

ORDER DELIVERY TIME All orders with standard shipping are shipped between 2–6 weeks** after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7–10 business days. Consumers can expect an average of 2–10 days to receive delivery after order is shipped from our facility. Contact us if you have not received your product within the respective applicable delivery time. *These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–6 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.

REFUSED DELIVERY Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.

RETURN POLICY and 30-DAY MONEY BACK GUARANTEE POLICY You will need to obtain a Return Authorization (RA#) Number by calling us at 1-888-793-7474. Product qualified for return authorization will be issued an RA#. Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. A returned package must be received in our return processing facility within ten business days after RA# was issued. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. RA approved Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED FOURTEEN (14) DAYS AFTER THE RA# EXPIRATION DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-888-793-7474 from Monday to Friday during business hours of 8:30 AM to 5:30 PM Central time.

Dyson Vaccuum

2 Feb

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