My mother, sister and I all bought this Luminess airbrush makeup kit and we have all been fairly pleased with the little machine. None of us like “caking” on make up as it clogs your pores and makes your face feel heavy all day. When I got the machine I was a little surprised at how cheap it felt… plastic case around a compressor is the basic construction. I watched the DVD and practiced with the make up that wouldn’t use on paper and then tackled using it on my face. I really like the way it covers my face and it’s so quick. I have rosacea and the make up really helps tone down the red. I don’t use their moisturizer though as I found my face doesn’t like it. The base make up is what I use the most, but have played with the bronzer a bit.
My mother, sister nor I have had any issues with our machines and we are going on 8 months of use. My sister uses hers everyday utilizing the base, bronzer, blush and shadows.
I use very warm water after using each type of liquid to clean the machine and I take a little time in doing this to make sure all the makeup gets out. I use a q-tip to clean out the chamber and pat the tip. I then store my machine in a cabinet away from dust and debris.
My family and I haven’t had to deal with customer service and didn’t take part in the auto refill program so I don’t have any personal experience with the company itself.
Average Customer Reviews:
Amazon: 2 stars
MakeUpAlley: 3 stars
Personally tested: Yes
Pros: small, compact, lightweight
Cons: expensive, cheap material, lots of complaints of bad machines and breakages, lots of negative customer service complaints.
Better Business Bureau:
There have been a lot of complaints to the BBB, but they have an A+ status because they do spell out a lot in the Terms and Conditions. They seem to follow these pretty well according to the BBB. I have listed the companies terms and conditions below. I would highly recommend anyone thinking of purchasing from Luminess to read them carefully.
Below are the Terms and Conditions disclosed to customers at time of purchase prior to check-out. The order will not be processed until the customer checks the box confirming that he/she has read and accepted Luminess Air Terms and Conditions.
GUARANTEE Try the Luminess Air or Luminess Tan Airbrush system for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price and security deposit(installment customers) less paid shipping and handling and initial trial cost before the 30 day period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you find the foundation shades received to be too light or too dark then you may contact the Luminess Care department for assistance by calling 1-888-793-7474.
MULTI-PAYMENT TERMS Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge fee, security deposit (equivalent to 1 agreed upon installment payment) and shipping and handling will be charged at the time of order. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees. Customer will be automatically billed first installment after 30 days from ship date and then subsequent installments in 30 day increments until full balance is paid-off in full. The security deposit will be applied towards 1 agreed upon installment. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable. If any scheduled payment is missed or declined, the customer will additionally be responsible for a late payment charge of $ 20.00, and all collection fees, including without limitation, attorneys fees that may result.
REFUND POLICY Initial 30-day trial cost plus shipping and handling charges are not refundable. Applicable refunds on authorized returned product will be processed within 30 days of receiving returns. Allow 4-8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us IMMEDIATELY at 1-888-793-7474 before calling your credit card company as this will expedite claims). Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by check by phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of our receiving and approval of return. Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund was issued because we were unable to verify that the return was ever received at our facility.
ORDER DELIVERY TIME All orders with standard shipping are shipped between 2–6 weeks** after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7–10 business days. Consumers can expect an average of 2–10 days to receive delivery after order is shipped from our facility. Contact us if you have not received your product within the respective applicable delivery time. *These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–6 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.
REFUSED DELIVERY Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.
RETURN POLICY and 30-DAY MONEY BACK GUARANTEE POLICY You will need to obtain a Return Authorization (RA#) Number by calling us at 1-888-793-7474. Product qualified for return authorization will be issued an RA#. Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. A returned package must be received in our return processing facility within ten business days after RA# was issued. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. RA approved Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED FOURTEEN (14) DAYS AFTER THE RA# EXPIRATION DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-888-793-7474 from Monday to Friday during business hours of 8:30 AM to 5:30 PM Central time.
Wendy's Reviews 